Customer-centric Info-Tech StrategiesDec 23, 2019 2020-02-03 8:56
Customer-centric Info-Tech Strategies
General introduction to customer-centric strategies
Customer Advisory Board
Learn about the basics of Customer Advisory Board
The major things about conducting a survey and manage feedback
Professor for a Day Simulation
This simulation will be held by tutors and learners online.
Customer Behavior Case Studies
In this section, learners will have a chance to discuss thoroughly the role of customer behaviors in business.
Lesson 03: Wrap up about A/B testing
A/B Testing Process
The following is an A/B testing framework you can use to start running tests:
- Collect Data: Your analytics will often provide insight into where you can begin optimizing. It helps to begin with high traffic areas of your site or app, as that will allow you to gather data faster. Look for pages with low conversion rates or high drop-off rates that can be improved.
- Identify Goals: Your conversion goals are the metrics that you are using to determine whether or not the variation is more successful than the original version. Goals can be anything from clicking a button or link to product purchases and e-mail signups.
- Generate Hypothesis: Once you’ve identified a goal you can begin generating A/B testing ideas and hypotheses for why you think they will be better than the current version. Once you have a list of ideas, prioritize them in terms of expected impact and difficulty of implementation.
- Create Variations: Using your A/B testing software (like Optimizely), make the desired changes to an element of your website or mobile app experience. This might be changing the color of a button, swapping the order of elements on the page, hiding navigation elements, or something entirely custom. Many leading A/B testing tools have a visual editor that will make these changes easy. Make sure to QA your experiment to make sure it works as expected.
- Run Experiment: Kick off your experiment and wait for visitors to participate! At this point, visitors to your site or app will be randomly assigned to either the control or variation of your experience. Their interaction with each experience is measured, counted, and compared to determine how each performs.
- Analyze Results: Once your experiment is complete, it’s time to analyze the results. Your A/B testing software will present the data from the experiment and show you the difference between how the two versions of your page performed, and whether there is a statistically significant difference.
If your variation is a winner, congratulations! See if you can apply learnings from the experiment on other pages of your site and continue iterating on the experiment to improve your results. If your experiment generates a negative result or no result, don’t fret. Use the experiment as a learning experience and generate the new hypothesis that you can test.